The "Power" of QSC - Watch a new video that showcases some of the benefits of membership with Quality Service Contractors.

Download Formats:
QuickTime | Windows Media Player

Business Not Working?
What can the QSC Business Management Coach do for you?

IT IS A FACT! As businesses grow the issues that face the success of the business grow also. Why face these issues alone?

With the help of the QSC Business Management Coach you can get an outside view for the business from industry professionals with recommendations for improvement.

As a business grows you face new WALLS that must be climbed to get to the next level. The QSC Business Management Coach will work with you to build a ladder of success to get your business to the next level.

Services Available:

• Business Tune-up
  Every aspect of your business is reviewed with a detailed report and recommendations for improvements. PLUS, you will receive follow-up to help you with implementation.
  
  
• Management Structure
  As a company grows so do the demands on the management. Make sure that you are ready to grow.
  
  
• Implementation Support
  Having trouble implementing any of QSC programs? The QSC Business Coach will work with you or your employees to get things accomplished. A few of these are:
  • Establish Processes and Procedures
  • Improve your Business Operations
  • Set Priorities
  • Establish Job Descriptions
  

Click here for more information about QSC Business Management Coaching.

QSC is pleased to introduce the Service Fitness DVD Training Series.

Now available for online order! Click here to place an order today!

QSC members now have a leading edge, industry-specific training program brought to you by the Quality Service Contractors (QSC). Service Fitness was developed with the plumbing and HVACR industry in mind. The program consists of the DVD series made up of 42 modules including, participant manual, instructors manual, discussion questions, frequently asked questions along with sample scripts, conflict role-plays and sales role-plays. This is not a canned or an off the shelf program. Service Fitness was designed and presented to provide users with a secret and an ongoing training weapon which can be utilized throughout the year.

Click here to download the table of modules for this DVD.

Review the streaming video
"Introduction to the Service Fitness"
Quicktime | Windows Media Player

QSC Announces Online Customer Service Training

While classroom training remains a popular method for delivering soft skills instruction, QSC realizes the benefits of using the web to offer a blended solution to their members' service training challenges.

QSC equips its members' with the skills they need to best serve their customers. ServiceSkills.com offers 24/7 access to the content in the Telephone Doctor® Complete Video Training Library. QSC members with broadband access to the Internet and multimedia PCs can now view high quality video chapters, measure retention with online quizzes, view post-quiz feedback, print key point reminder and earn certificates of completion - directly from their desktop.

Each QSC member company has the option to purchase licenses for other employees at a cost of $39.00 per person for 12 months of access to the training.

Click Here to read more...

QSC Announces Human Resource Consulting Brought to You by A.O. Smith Water Heaters

The Quality Service Contractor members have a new POWER TOOL - Human Resource Consulting through SESCO Management Consultants.

QSC members receive unlimited telephone consulting at no charge. There are also many more services available at discounted prices. SESCO is just one more reason that makes your QSC membership more valuable.

NEW! Grandy CD of the Month is now the Small Business University Audio Series

QSC is pleased to announce that the Grandy CD of the Month is now the Small Business University Audio Series and is available on this Web site. This is the place to find important information that will power your organization's profits.

This series is available "FREE" to QSC members as part of their Power Tool Package.

Log in to the member area to find a samples of this month's featured program as well as the entire Small Business University Library. Create your own login code Log in and listen to or download the full program.

QSC Offers Expanded Web-Based Training Through Partnership with EPL Residential.

Quality Service Contractors and EPL for Residential have formed an alliance to offer a new, expanded Web-based advanced training and education program to QSC members that is an addition to the existing online training the QSC offers.

State-of-the-art business, marketing and operational training will be delivered through the EPL for Residential business Web site, learning library and live Web casts to all members. "The alliance between QSC and EPL is terrific because we share a common training vision: to make the trade industries better," said QSC Executive Director Charlie Wallace.

Wallace pointed out that the training program offers much value to QSC members because it is Web-based. "This means that it is available 24/7, 365 days," he said. "Also, training costs will be low for the PHC contractors, removing travel expenses and eliminating time away from the office." He added that although QSC has offered online "Webinar" seminar programs to members for the past two years, this comprehensive Web-based training will be much more extensive, covering a full range of business, operational, managerial and leadership topics. The training is also supported with a unique electronic consulting service free as part of QSC membership to support implementation of ideas.

Gary Elekes, the owner of EPL for Residential, said the EPL training site is "about helping contractors improve performance and make more money."

EPL for Residential is an on-line web training company specializing in providing content to contractors who are looking for ways to improve their businesses. The company specializes in training and support materials in the areas of business management, leadership, service department operations, technician training, sales processes and more. The Web site features an electronic "Ask the Expert" consulting system that is extremely popular with members. This feature provides direct answers to direct questions.

QSC, an enhanced service group of the Plumbing-Heating-Cooling Contractors - National Association, delivers state-of-the-art training programs, products and services for select members of PHCC's service and repair membership. For more information about QSC, call Charlie Wallace at 1 (800) 533-7694, or e-mail wallace@naphcc.org.