Shared knowledge leads to growth. A vital part of the success of QSC members comes from participation — in person and virtually — through the Q-List, Peer Groups, and Performance Groups.

The Q-List: Connecting Our Community

The Q-List is an exclusive intranet site for QSC members designed to foster collaboration and connection.

This platform serves as a dynamic space where service trade contractors can share their experiences, ask questions, and receive valuable feedback from peers within the community. By sharing successes and challenges, members gain insights that help them navigate similar situations, enhancing problem-solving and innovation across the community. The Q-List also facilitates the exchange of ideas and best practices, allowing members to learn from one another and implement proven strategies in their operations. With the Q-List, members build relationships with fellow contractors and create a supportive network that extends beyond their individual businesses.

Members can pose questions and receive feedback from experienced professionals and business coaches, gaining access to a wealth of knowledge and advice that can lead to improved operations and decision-making. This resource promotes a culture of continuous improvement, encouraging members to stay updated on industry trends, techniques, and technologies, ultimately enhancing the customer experience. By utilizing the Q-List, our community members are empowered to collaborate effectively, support one another, and stay engaged, even when they can’t be together in person, striving for excellence in their role and contributing to the overall success of the QSC community.

Performance Groups

*All QSC performance groups and peer groups are facilitated by a professional business coach.

Visionary Performance Groups

Visionary Performance Groups were designed for growth-minded QSC business owners and leaders that desire to build stronger companies, resilient teams, and better lives.

QSC Visionary Performance Groups bring together ambitious business leaders in a confidential environment where members share ideas, solve problems, compare financial performance, and learn proven strategies from others who are actively operating successful service businesses.

Members gain access to real-world best practices, accountability, leadership development, operational systems, financial benchmarking, recruiting and retention strategies, sales and service training, and peer-to-peer collaboration that helps accelerate growth while avoiding costly mistakes.

The group is built around the belief that business owners grow faster and make better decisions when they are surrounded by other high-performing leaders who challenge, encourage, and support one another.

Whether your goal is increasing profitability, improving culture, developing your leadership, creating operational excellence, or building a company that can thrive without depending on you every day, a QSC Visionary Performance Group provides the tools, relationships, and accountability to help you get there faster.

*Every member is assigned to a performance group as part of their community membership.

QSC Peer Groups

QSC Service Manager Peer Groups

QSC Service Manager Peer Groups are built specifically for service leaders who want to improve operations, strengthen their teams, and drive greater profitability within their companies.

These groups bring together managers from like-minded companies to openly share ideas, challenges, best practices, and real-world solutions in a confidential, growth-focused environment.

Participants gain practical tools for improving technician performance, dispatch efficiency, customer experience, communication, leadership skills, KPIs, accountability systems, training programs, and overall department profitability. Instead of trying to solve every challenge alone, managers learn directly from other successful leaders who are facing many of the same day-to-day operational issues.

Every monthly zoom meeting also includes educational content to further enhance the experience of learning to apply the concepts discussed.

The value of joining goes beyond ideas and training — it provides accountability, fresh perspective, leadership development, and a network of peers who genuinely understand the pressures of running a fast-paced service department. Service managers who participate become stronger leaders, build more productive teams, improve culture and retention, and help their companies achieve higher levels of growth and consistency.

*Service Manager peer groups are available for both residential and commercial services.

QSC Marketing Peer Groups

QSC Marketing Peer Groups was developed to create a collaborative space for marketing managers to share insights, discuss challenges and learn from the individual experiences of the group. Each session provides an opportunity to dive into the latest trends, explore changes in the marketing landscape, and brainstorm innovative ideas to promote our individual businesses.

Invited guest speakers bring valuable insights on current customer behaviors and Google’s ever-evolving algorithms. We also explore integration opportunities with the software we use to capture and maximize our marketing efforts.

The group meets once a month via Zoom to collaborate, learn, and grow together in this dynamic marketing environment developed specifically to optimize budgets and implement strategies for best results.

Call Center Peer Groups

Call Center Peer Groups bring together like-minded professionals to share operational, planning, and strategic ideas. Members can leverage the experience and skills of others in the group and benefit from the education provided by QSC Business Coaches. This collaboration fosters clarity, encourages the sharing of best practices and resources, and establishes a strong support network.

The most successful employees are those who are well-educated in the latest techniques, standards, and technologies relevant to their roles. This knowledge enhances the overall customer journey within their companies and promotes a culture of accountability and success. The Peer Group is designed with these objectives in mind, helping everyone stay focused on the vision of excellence and serving as motivation to implement necessary changes.