Privacy Policy

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Last updated: July 13, 2026

Quality Service Contractors (“QSC,” “we,” “us,” or “our”) is an Enhanced Service Group of the Plumbing-Heating-Cooling Contractors National Association (PHCC). We respect your privacy and are committed to protecting the personal information of everyone who visits our website, applies for or holds a QSC membership, or otherwise interacts with us online. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We collect information in the following ways:

  • Information you provide directly: When you fill out a membership application, request a free business evaluation, request coaching information, subscribe to updates, register for an account, comment on our blog, or otherwise submit a form on our site, we may collect your name, company name, email address, phone number, mailing address, and any other details you choose to include.
  • Account information: If you register for a member account, we store your username, email address, and any profile information you add.
  • Automatically collected information: Like most websites, our server and analytics tools automatically log technical data such as your IP address, browser type, device type, pages visited, and referring URLs.
  • Cookies: We use cookies and similar technologies as described in the “Cookies” section below.

How We Use Your Information

We use the information we collect to: process membership applications and manage member accounts; respond to inquiries submitted through our contact and information-request forms; send information about QSC events, coaching, training, and membership benefits; operate, maintain, and improve our website; moderate and display blog comments; and comply with legal obligations.

Cookies and Tracking Technologies

Our website uses cookies for core functionality, such as remembering your login session, saving your comment details for future visits, and understanding how visitors use our site through analytics. If you leave a comment, you may opt in to save your name, email address, and website in a cookie for your convenience. You can control or delete cookies through your browser settings; disabling cookies may affect certain features of the site.

Third-Party Services

We use trusted third-party providers to operate parts of our website and programs, including form and application processing services (such as JotForm), the Gravatar service for comment profile images, and website analytics providers. These providers may process personal data on our behalf under their own privacy policies. Our website may also contain embedded content (such as videos) from other websites, which behaves as if you visited that third-party site directly.

How We Share Your Information

We do not sell your personal information. We may share information with: PHCC National Association, in connection with QSC’s role as an enhanced service group; service providers who perform functions on our behalf (such as form processing, email delivery, hosting, and analytics); and others where required by law, to protect our rights, or in connection with a business transition.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain membership and business records, and comply with legal, accounting, or reporting obligations. Blog comments and their metadata are generally retained indefinitely so we can recognize follow-up comments.

Your Rights and Choices

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. If you have a registered account, you can review or update your profile information at any time by logging in.

Children’s Privacy

Our website and membership programs are intended for business professionals and are not directed to children. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may contain links to third-party websites, including PHCC National Association, partner, and sponsor sites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Security

We use reasonable administrative and technical safeguards designed to protect personal information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Quality Service Contractors
180 S. Washington Street, Suite 100
Falls Church, VA 22046
Phone: (703) 237-8100

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